How to Have a Difficult Conversation with Courage

Do you find some conversations really difficult and avoid them because conflict might result?

The Problem

You might recognize yourself in one of these situations:

You might be in a role at work where you need to address difficult situations… like, an employee not fully pulling their weight, or who is consistently late. You might realise that you NEED to address these issues, but you can’t bring yourself to do it. The idea of the discomfort, or being the bad guy, puts you right off.

You might be like Mary, who does her best to avoid conflict situations because she’s terrified of it. She usually agrees with everyone to keep the peace. She’s not feeling valued and her needs are never met. She’s secretly feeling resentful and exhausted.

Perhaps you have a business partner that you need to discuss a sticky issue with… and you just don’t know how to bring it up without causing conflict. You may know from previous experience that you just don’t think fast on your feet, and the other person does…. And it’s so uncomfortable for you to stand there while they come up with rapid-fire-answers, leaving you completely stunned and searching for words.

You may even be completely averse to the word ‘conflict’ or ‘assertiveness’ or ‘power’ and it’s hard for you to imagine you’ll ever be able to HAVE a difficult conversation with calmness.

In every one of the above situations, there are 2 main ingredients:
1. Not knowing HOW to have a difficult conversation skilfully
2. The emotional ‘stuff’ that gets in the way of having it in the first place

at work where you need to address difficult situations

What’s the Solution?

1. Learn simple steps to having a skilful difficult conversation AND
2. Learn a method to feel calm and resourceful, so you can think better

You can do this in our workshop! 

How to Have a Difficult Conversation with Courage

Communicating and clearing the air is key to building trust and respect – which is fundamental to healthy relationships.

Once you have some tools for engaging in uncomfortable situations they become much easier. 

What you’ll learn:


  • Practical skills so that you can approach any difficult conversation (or potential conflict) with confidence and courage.
  • What happens in your brain when you think of disagreement or conflict.
  • A method to help you feel calm and collected before, during and after difficult conversations.
  • How to minimize the emotional charge so you can THINK clearly.
  • How to keep yourself safe during a challenging conversation.
  • The 3 basic components of dealing with conflict.
  • How to be assertive without aggression.
  • Simple steps to clarify your own thinking and be well prepared.
  • To listen well and help the other person to hear you.
  • How to feel curious instead of threatened.
  • Step by step how to approach someone with respect, express your side fully, hear the other person’s side, and find a solution.


How does it work?


It’s a LIVE, online, active participation workshop series in 3 experiential modules of 90 minutes each.

Because this learning journey is spread over 3 calls, you’ll have time to practice, integrate and build your skills one step at a time.

And you receive additional support in a closed online group between workshops.

This is a very effective way of learning.


Where we Meet:

We use a technology called Zoom to meet live in an online room as a group. You’ll receive an easy link to click and we’ll provide clear instructions.

We make use of Zoom’s video and audio capabilities so it is exactly like we’re in a room together. This is a wonderful way of connecting since there’s no time wasted travelling and no traffic jams! You can attend from any quiet space that’s comfortable to you. It also means we can offer you a recording for future reference.

It’s essential to use a computer or laptop – phones and tablets have challenges with video and then you will miss out on some of the exercises. To participate, you will need your speakers/headset, microphone and camera to all work.

Recordings are available for live participants 24 hours after the workshop. Please plan to participate live.

As a Bonus, you receive:


• Access to a private Facebook group where we’ll answer your questions between workshops.

• Valuable handouts.

• Recordings of all the workshops for those who attend live.

Your Facilitators

“For good ideas and true innovation, you need human interaction, conflict, argument, debate.”  Margaret Heffernan

Liesel Teversham of Savvy Self Growth helps introverts to build confidence. She shares with them how to find and use their most energizing strengths, clear out the blocks to confidence, and live an authentic, rich life.

Alison Gitelson of CanBeeDone is a maximizer, growth enabler and an experienced facilitator. She helps people to create the conditions that allow them to do their best possible work, so that people and businesses are able to thrive.


“The practice of assertiveness: being authentic in our dealings with others; treating our values and persons with decent respect in social contexts; refusing to fake the reality of who we are or what we esteem in order to avoid disapproval; the willingness to stand up for ourselves and our ideas in appropriate ways in appropriate contexts”.
Nathaniel Branden

The Next Step

Contact me for an appointment to discuss your needs.


Liesel and Alison make a great team. Alison shares her knowledge on communication while Liesel showed me how to keep my emotions calm. With all these skills in my bag, I was able to have a difficult conversation with a family member, that has been ‘The big elephant in the room’ for the last 3 years. I was always fearful of what the outcome might be and how they might react, or perhaps they may be angry.
I followed the steps that I learnt, wrote down the points, and WOW, it went so easy, with a great positive outcome.
A big thank you to Liesel and Alison for empowering me to have the courage to ‘Have a difficult conversation’

KimStress Management Consultant


This type of delivery method was a first for me. I thoroughly enjoyed the course and facilitators. The pace was perfect. The facilitators were knowledgeable, prepared and provided a safe platform to learn and share. I was able to practically implement learnings from day one. The learning transfer took place naturally.

NaadieraSenior Manager: HR


I have found that, since the workshop, I am aware of what I say and do when I am in conversation, to gauge whether or not I am going to allow an argument to develop and to stop the situation before it becomes and argument/conflict

LeoPiping Designer


During the week I confronted something I’d been avoiding. Someone wanted to pursue a friendship and I didn’t, and I found a way to say it that was straightforward and honest, without being hurtful. In fact I got an email back thanking me for my sensitivity. It was one of the reasons I wanted to do the workshop, to deal with this thing, so that was great.
The method you used to calm the emotion works well in a group because everyone’s issue can be addressed and you do that well



I have been using the tapping extensively as a calming tool. I also taught my PhD students and a friend to use it, as they all had papers to write which were causing them anxiety

PetroApplied Theatre Researcher

Get in Touch


Alison Gitelson

Call +27(0)82 573 9179


Based in South Africa - Working Globally

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