Masterful Facilitator

Developing the art and science of facilitation

Do you find it difficult to achieve real results from your meetings or work sessions?


Masterful facilitation group

The Problem

Meetings or work sessions which suck all our energy.

Ones where one or two people’s ideas always dominate. And everyone else is window dressing.

Meetings that are lists of instructions or boring progress reports.

And those where everyone is in love with the shape of the problem, it runs over time and still no decisions have been made. So, they book another session to make some decisions…or they rush through some meaningless actions.


What’s the Solution?

The solution is skilfully facilitated meetings and work sessions. Ones in which:

Everyone is engaged throughout All voices are heard and valued Wisdom and creativity are unlocked
The purpose is clear, and the process focussed Both visible and hidden constraints are resolved Clear decisions are made with buy-in
The outcome exceeds expectations

What enables this? 

It starts with having some facilitation tools & techniques (the science), however that only takes one so far.

The magic really happens when we have developed the art of facilitation, and when we blend that with the science.

The art, as in all art, is difficult to describe, it’s an understanding and awareness of yourself and the others in the room; authenticity, and a confidence, in your unique facilitator style; the ability to adjust your plan and the tools that you use, in the moment, to steer the session towards better outcomes; and underlying all of it is the subtle ability to create a safe space that enables people to bring of their best.


When this magical combination happens, you notice:

  • Everyone quickly shifts into a state of ‘being present’
  • Participants contribute from their strengths and their hearts
  • Ideas are generated and solutions found
  • Constructive disagreement takes place, so that
  • Clear decisions can be reached with buy in from everyone;
  • Real outcomes are achieved faster;
  • Trust, collaboration and accountability grows; and
  • New effective behaviour results, and continues beyond the session.

Do you want to be able to do this? You can.

Learn how in Masterful Facilitator Fundamentals


The Masterful Facilitator (Fundamentals) is an intermediate-level programme for facilitators, team coaches, change agents and leaders who are ready to take their current skills and knowledge for facilitating teams or groups, to a professional level.

It is an experiential, active learning programme that addresses the challenges experienced in getting real change; in action, behaviour and results, to emerge from group work sessions.

Participants learn to bring magic into any room: virtual or face-to-face. 


Masterful facilitation group elephant in the room

You’ll learn:


• to establish safety and trust so participants engage fully

• to guide a group/team to engage in the robust interaction that is essential for continuous improvement, high-performing teams, and getting results out of any work session

• to safely surface the ‘elephants in the room’ so the real issues can be resolved

 a process for effective conflict management

• to avoid the common pitfalls of facilitation

 awareness of your own role in the group dynamics

• to create the springboard for real change in actions and behaviours

 new tools, activities, techniques and structures (for virtual and face-to-face sessions)

• to blend the art and the science of facilitation to develop your mastery


How does it work?


The programme begins with an orientation session and self-paced prework to prepare you for the four half-day action learning workshops. The workshop learning is reinforced by practising between workshops, and a 90-minute group coaching session.

Each workshop is designed for deep, practical learning. Because this experiential learning journey is spread over five weeks you’ll have time and support to learn, practise and integrate your new facilitation skills into your work.

This is a very effective way of learning.

You will experience deep engagement and collaboration in a virtual room, whilst becoming comfortable with digital tools; and learning to masterfully facilitate both virtual and face-to-face sessions. 

Collaborative Work Meeting masterful facilitator

What you require:


The following requirements are necessary, not just optional,   to ensure that both yourself and your fellow participants receive full value from the course.

  • At least six months prior experience facilitating in any context– this could be as simple as facilitating the weekly meeting or as comprehensive as leading workshops – what is important to us is that you have found some tools that work for you, and already experienced some of the challenges of being an effective facilitator
  • Reliable internet connection– we don’t want to lose you
  • Desktop or laptop with camera– tablets and cell phones will not support the required learning environment, engagement and participation
  • The current version of the Zoom desktop application installed on your desktop/laptop – you need all the features to work
  • Open access to connect to our Miro environment (no account or installation required) – if you are connecting through the company network please ask IT to help you test access
  • A quiet, private space from which to connect – we want you to be able to be focus and participate comfortably 


Dates and times to reserve in your calendar

Kick off session 60 mins TBC TBC
Workshop 1 four hours TBC TBC
Workshop 2 four hours TBC TBC
Workshop 3 four hours TBC TBC
Workshop 4 four hours TBC TBC
Coaching session 90 mins TBC TBC

During the workshops we have short breaks every hour, lots of movement and variety so we can all remain energised and focused. 

Private, in-house programmes can be arranged.

Your Investment

R9800.00 excl VAT



6 online immersive, experiential, workshops handouts and worksheets self-paced application practice exercises
pdfs of all content used during sessions online support, during and after the programme membership of a private facilitator community space
certificate of completion


Cancellation Policy

In the case of cancellation a percentage of the full fee will be due. Between 21 and 14 days prior to the date of the first session 50% will be due. Between 14 and 0 days prior to the date of the first session 100% will be due. Substitutions are welcome. Of course, if for whatever reason we’re unable to host the workshop, you will receive a full refund.



This is a participatory, action learning and self-reflective programme which does not lend itself to recording. You need to fully attend each session to receive the benefit.

The Next Step

Contact me for an appointment to discuss your needs.


These were well received by the staff. They really enjoyed the café style small groups and the opportunity to interact with their colleagues – to hear what others thought and felt. It was a valuable method to get people to discuss difficult topics much more openly in a non-threatening and fun environment, and to increase their insight.

Sophia Janse van RensburgDirector, National Treasury


My view is that it creates a relaxed and social environment to progress discussion. It gets rid of formalities, but still retains structure. Properly managed, a result must surface.

Andy WatkinsOperations Manager, FNB Africa


I really enjoyed the World Cafe experience. I think the champions took to the processextremely well. I have had loads of positive feedback on all aspects

Geanne GelderblomInnovation Programme Manager, FNB


The whole session motivated my champions to want to do more…

Thoko MzimelaManager, FNB

Get in Touch


Alison Gitelson

Call +27(0)82 573 9179


Based in South Africa - Working Globally

Contact Us


© Copyright Can Bee Done 2024